Most frequent questions and answers
If you can drive a car, then it is likely that you can drive a motorhome.
License requirements – If you have B on your license, which is the ability to drive a vehicle under 3500kg, then you are able to drive a motorhome.
We will put sheets down that have been washed at 90 Degrees. We do not include bedding in any of our motorhomes. You will be required to bring your own sleeping bags and pillows or duvets.
We will include all plates and dishes including mugs and cups.
We include a saucepan and a frying pan as well as an oven grill pan. Some motorhomes have microwaves, please check the vehicle information.
Microwaves only work when hooked up to electric.
We will include basic kitchen utensils and knives, forks and spoons. We also include a sharp knife, scissors and a cutting board. There will also be a bottle opener.
We include a scourer and towel too along with one bin liner.
We will require the following;
2 Utility bills in the lead hires’ name and for each driver if the lead hirer is not the driver dated within the last 3 months of your hire start date.
If you cannot provide 2 utility bills we will require 1 utility bill and 1 bank or credit card statement dated within the last 3 months of your hire start date.
Our insurance covers people between the age of 25 to 71 or to be precise 70 and 364 days. Outside of this requirements we will not be able to hire with us
- Insurance (provided all the personal information supplied is correct)
The Vehicle is insured for theft and damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Alan Boswell. The hire rate quoted includes a standard excess of GB£1000.00 per accident, reported incident or Vehicle theft. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB£1000.00 per claim. In the event of the theft of the Vehicle, the hirer will be liable for the full cost of the Vehicle; once a theft has been reported to both Luna Motorhome Hire and the police, a claim will be lodged with the insurer. The keys must be returned to Luna Motorhome Hire. Should the insurer accept the claim and agrees to reimburse Luna Motorhome Hire for the cost of the Vehicle, the liability to the hirer will reduce to the first GB£1000.00 of the claim (excess). Please note: if the keys are not returned to Luna Motorhome Hire, the insurer will not accept the claim and liability for the full cost of the vehicle will remain with the hirer.
Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess, however Collision Damage Waiver (CDW) does cover these items, (conditions apply), please see section 28, Insurance for further details.
Luna Motorhome Hire will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Luna Motorhome Hire’s part i.e. our actions or failure to act. Luna Motorhome Hire will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.
- Collision Damage Waiver (CDW)
Collision Damage Waiver at £35 per day with a minimum of £150 per hire will reduce the £1000.00 excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e. reported accident) to either the vehicle or third party property to £500. It will also cover the cost of replacement tyres or windscreen. However, it will not cover any damage to the vehicle or third party property caused through a reversing manoeuvre, deemed as malicious damage i.e. vehicle brake in or vandalism, cover the replacement or repair of windows or cover the theft of the vehicle. No insurance cover is offered for overhead damage, any damaged deemed as gross negligence or any internal damages therefore full liability will apply. Applies in respect of first incident and or claim, not entire Rental duration. Once an accident has occurred CDW cannot be restarted and standard insurance terms will apply. Incident must be reported to Luna Motorhome Hire within 24 hours otherwise CDW cover will not apply. Minimum charge term for CDW is 5 nights in winter and 7 nights during July and August. Maximum charge terms is 21 nights.
Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out. CDW cannot be offered to drivers over the age of 70.
- Vehicle Damage – Insurance Cover
You are aware that:
- A) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions
- B) Neither the Standard Insurance nor Collision Damage Waiver (CDW) covers overhead damage. Overhead damage is deemed as any damage above 6 foot high from ground up. The hirer will be responsible for the cost to repair all damages
- C) You will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is £1000.00 per claim, not per rental
- D) The excess may be reduced or removed, in most circumstances when a Road traffic accident (RTA) has taken place, by taking out a CDW. Terms apply; (please see clause 27, CDW). If CDW was accepted by me, it is set out under the ‘Insurance Declaration’ on the Rental Agreement and an additional premium must have been paid
- E) You will not have any insurance cover and you will be responsible for the total cost of any damage if you breach any of the terms of this Agreement
- F) You will be responsible for any damage caused through gross negligence and will not be covered by the insurance including CDW
Most people hire from a weekend to a couple of weeks. We ask for a minimum 4 night rental low season and minimum 7 nights in high season. The longest we are able to hire in any one hire would be 90 days. If you wish to hire for longer than this then please call us for further information
Our online booking system is simple and easy to use.
Costs are based on a standard cost across the industry and we believe we are very well priced compared to most motorhome hire companies. We offer value for money.
When booking, we will ask you for 20% of your total value of the booking. The remainder will be due 6 weeks before you are due to pick up your motorhome
• More than 6 weeks before: 20% of total hire cost or Booking Deposit (whichever is greater)
• 6 weeks – 2 weeks: 90% of total hire charge
• 2 weeks – No Show: 100% of total hire charge
A No Show is deemed as the customer not presenting themselves on the first day of the rental period to
collect their motorhome and not communicating to Luna Motorhome Hire prior to this date that will be collecting the vehicles on an alternative date/time within the booked rental period. Should the hire be
deemed a No Show, the booking will be automatically cancelled at close of business that day, the vehicle will be released for re-hire and no refunds what so ever will be due.
Luna Motorhome Hire cannot postpone or transfer money from one hire to another. Luna Motorhome Hire reserves the right to amend our cancellation policy for certain events. For the Luna Motorhome Hire Italy package holiday and Eurolease offer; cancellations forfeit 100% of total hire charge from the time of booking.
If you get ill whilst in our motorhome and you are required to self isolate, you are to immediately return the motorhome to us before self isolating.
If you are unable to return the motorhome to us because of your illness then someone must make contact with us so that we are able to insure them on the vehicle.
If you are still unable to return the motorhome to us, we may be able to retrieve the motorhome from you at a cost to you.
If we are unable to retrieve the motorhome you will be charged a daily rate until the motorhome is returned to us.
There is a £1000 security deposit which must be paid before you pick up your vehicle. This will be returned to you if there is no new damage to the vehicle.
We do allow European hire at an additional insurance cost of £95.
Don’t worry, most of our customers have never been in a motorhome before and the basics are easy to get a hang of once you have done it a few times.
We have created some handover videos to show you how to use everything which will always be at hand.
You are able to pick up your motorhome between 1000 and 1430. The motorhome must be returned by 1430 on your return date. The is a £100 per hour charge if the motorhome is not back on time, we are very strict with this.
Yes, we offer free parking however this is not secure and we cannot take any responsibility for your vehicle including any damage that may be caused to it whilst on our site as this is a working site with large vehicles in and out.